Many of our new customers have questions regarding our services.
We have put together this information to answer some of the more commonly asked questions and answers. Should you have a question that is not discussed here, please don’t hesitate to call or e-mail us.
We will be more than happy to assist you.

Q: What is document imaging?
A: It is the process in which a document (paper, photos, etc…) is scanned with a digital or video scanner and converted to an electronic image that can be viewed in any variety of formats on a PC or imaging system.

Q: What is facilities management?
A: In your company, you may have procedures in place for certain activities. With facilities management, the service provider will come in and assess your current methodology and suggest alternate solutions that can maximize your production with said activity. It is also a term used to indicate that the service provider will come into your facility and take over certain day to day functions of your business process.

Q: Can ESolutionXPERTS do color scanning?
A: Yes. We can provide a variety of scanning options from full color to simple black and white.

Q: What are the core business services offered by ESolutionXPERTS?
A: Our core services are: scanning, clerical services, quality control, data entry, database development and maintenance, remote backup services, and facilities management.

Q: How long does it take to get started?
A: This totally depends on the customer. The first thing we request is a statement of work from the client. We can then formulate based on your requirements how long it will take to get your project started.

Q: What is a statement of work?
A: It is a document created by the client that states exactly what they would like to have done and what they would like back from ESolutionXPERTS. We used this document as a basis for pricing and for determining the number of production hours it will take to perform such tasks.

Q: Is there a pilot testing period?
A: This totally depends on the requirements of the customer. We suggest a small pilot for any project that will be ongoing, but if the customer needs to start immediately, then the pilot is skipped and production is started immediately. However, we do internal testing before production starts on any project to ensure all our checks and balances are in place.

Q: How many offices do ESolutionXPERTS have?
A: ESolutionXPERTS is an established company started in January 2003. We have our corporate office in Atlanta, GA. We hope that with our growing success we will be able to open other facilities, in strategic cities around the nation.

Q: What is the turn-around time on my information?
A: This totally depends on the client’s requirements. If your requirements are that we turn your data in 24 hours, we turn your data in such time as agreed in our contract.

Q: How often does ESolutionXPERTS bill their clients?
A: Billing is done on a weekly basis. However, if the client has specific requirements on billing, we will come to such agreements during our contract negotiation period. This will be put into the contracts terms and conditions.

Q: What sort of security measures does ESolutionXPERTS take?
A: We consider all of our client’s data private and confidential and are on a strict need to know basis. Even internally, if an employee is not assigned to your project, they will not be authorized to handle your information. We also have system security features in place for our computers, CCTV system, locks and a secure safe for sensitive documents. For our customers in the medical industry we adhere to HIPAA regulations.

Q: Does ESolutionXPERTS follow any federal regulated laws?
A: Yes. As a service bureau we are governed by HIPAA (Health Insurance Portability Accountability Act). The act applies mainly to health insurance documents, but we have broadened the act to encompass any information that contains personal information such as Social Security, Credit Card, Banking information, etc...

Q: What are ESolutionXPERTS hours of operation?
A: Our normal hours of operation are from Monday through Friday 8AM to 5PM. However, as our operation grows and client requirements change, our normal business hours will be changed accordingly.

Q: How big is ESolutionXPERTS staff?
A: Currently we have 32 employees and growing. We have a vested interest in ensuring the success of your project and will increase our staff, as production needs are warranted! Our primary goal is to keep our overhead LOW so we can maintain our prices affordable!

Q: Is ESolutionXPERTS a corporation?
A: Yes. We were incorporated in Atlanta, GA in 2003.

Q: Does ESolutionXPERTS carry liability insurance?
A: Yes. We currently carry a one million-dollar liability insurance policy.

Q: What is the accuracy rate for data entry?
A: Our accuracy rates are as follows: 92%-95% on single keying and 98-99.99% on double keying.

Q: What is the difference between single keying and double keying?
A: Single keying means that we will key the data on your documents once. Then the information is output and given the client. Double keying requires us to key the data twice, once by one operator and a second time by a totally different operator. The system will then compare the values. If they are they same, then they go onto the next record. If there is a discrepancy, the discrepancy is displayed and a choice must be made!

Q: Does ESolutionXPERTS give volume discounts?
A: Yes. If the client knows that their volume will be high, we will give them discounts on such volumes as is agreed upon by both parties.

Q: Who does ESolutionXPERTS tailor to?
A: Our primary goal is to tailor to all size businesses. Our competitors are mainly interested in the larger companies, but at ESolutionXPERTS, we understand that the small business owner has just as much use of these type services as the larger companies.

Q: How large is your customer base?
A: Currently our customer base is growing. We like to protect the privacy of our clients and do not disclose the names of such clients unless given permission in writing by that client. As for a client count, we are currently servicing 9 clients.

Q: What type of customers are ESolutionXPERTS providing services for
and the types of services being performed?
A: We are providing services to dentists, lawyers and hospitals.

Q: How will ESolutionXPERTS track my information in their systems?
A: When a project is started, we develop a tracking system that is unique to the client we are doing business with. The tracking system will give information regarding number of hours spent on a task, and how much data is currently onsite and where that data is at any given point in the process. If the client requires reports on this information, we will give such reports to the client to let them know the information they require. These reports are generally agreed upon in the terms and conditions of the contract.